Contact
We are happy to assist you in navigating your home health care needs. You may fill out the form below, and we will contact you within one business day.
FEEDBACK AND COMPLAINTS
Your feedback is important
Everyone has the right to provide feedback to Kindly Care Services regarding the delivery of our services, or in connection with our services.
We encourages customers, their families, carers and advocates, external agencies or staff to submit complaints, compliments and feedback.
We want to hear from you when things go right but also when:
- something is not working well;
- something has not been done the right way;
- something makes you unhappy; or
- you feel you have been treated badly.
Your feedback helps us improve services for all our customers.
Speak to us
- If comfortable, approach the employee who is working with you or contact the coordinator or manager of the service you are accessing.
- Call our Admin team on 0418 875 166
Write to us
By email
admin@kindlycareservices.com.au
Use an Advocacy Service
Citizen Advocacy Perth West Inc.T 08 9445 9991
admin@capw.org.au
www.capw.org.au
Ethnic Disability Advocacy Centre Inc. (EDAC)T 08 9388 7455Freecall 1800 659 921
admin@edac.org.au
www.edac.org.au
Midland Information Debt and Legal Advocacy ServiceT 08 9250 2123
admin@midlas.org.au
www.midlas.org.au
People with Disabilities WA Inc.T 08 9485 8900Freecall (Country) 1800 193 331National Relay Service 133 677
info@pwdwa.orgwww.pwdwa.org
Personal Advocacy ServiceT 08 9275 5388
admin@paswa.org.au
www.paswa.org.au
Sussex Street Community Law Service Inc.T 0429 611 435
sscls@sscls.asn.au
www.sscls.asn.au
Your Say at UnitingCare WestT 1300 663 298
yoursay@unitingcarewest.org.au
www.unitingcarewest.org.au
Or send your feedback directly to the NDIS Commission
admin@capw.org.au
www.capw.org.au
Ethnic Disability Advocacy Centre Inc. (EDAC)T 08 9388 7455Freecall 1800 659 921
admin@edac.org.au
www.edac.org.au
Midland Information Debt and Legal Advocacy ServiceT 08 9250 2123
admin@midlas.org.au
www.midlas.org.au
People with Disabilities WA Inc.T 08 9485 8900Freecall (Country) 1800 193 331National Relay Service 133 677
info@pwdwa.orgwww.pwdwa.org
Personal Advocacy ServiceT 08 9275 5388
admin@paswa.org.au
www.paswa.org.au
Sussex Street Community Law Service Inc.T 0429 611 435
sscls@sscls.asn.au
www.sscls.asn.au
Your Say at UnitingCare WestT 1300 663 298
yoursay@unitingcarewest.org.au
www.unitingcarewest.org.au
Or send your feedback directly to the NDIS Commission
If you are unsatisfied with how we have resolved your complaint the following organisations can be contacted:
NDIS Commission
The NDIS Commission can take complaints from anyone about:
- NDIS services or supports that were not provided in a safe and respectful way
- NDIS services and supports that were not delivered to an appropriate standard
- how an NDIS provider has managed a complaint about services or supports provided to an NDIS participant
A complaint can be made to the NDIS Commission by:
- Phoning: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
- National Relay Service and ask for 1800 035 544.
https://www.ndiscommission.gov.au/about/complaints
FACT SHEET – How to make a complaint https://www.ndiscommission.gov.au/document/806